AI-Based Customer Experience Management Software

Alterna CX is among the top 3% of CX software vendors globally recognized by Gartner.

  • Avoid hopping between Surveys, Facebook, AppStore, Google Reviews, Zendesk, or other VoC channels
  • Reduce manual analysis and repetitive tasks
  • Cure your blindspots, triage and apply damage control principles
Free trial analysis

Sign-Up for 14-day Free Trial

Automate your CX with Machine Learning

Automated CX Platform fueled by machine learning and enhanced with sophisticated dashboards & self-service reporting enables experienced professionals to capture and collect all data, analyze insights automatically with full suite NLP text analytics, assign tasks, and take action under one roof.

Integrations with 85+ review websites and 150+ powerful apps

Analyze customer feedback in more than 100 languages

Save up to 30% of your time for manual analysis of customer feedback

Capture and continuously collect all experience data

Integrate your Alterna CX account with over 85 review websites and 150 powerful apps to analyze customer feedback and automate business workflows.

Customer-experience-management
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Take systematic action for experience improvements

 

  • Trigger alerts from satisfaction surveys or conversations
  • Automated improvement tasks assignment, tracking, and closure
  • Track trends and highlights across customers from a single source
70%

decrease in first response time

96%

reach to NPS detractors

30pts

growth in NPS

"Reaching out to the customers within 24 hours from the time they give us feedback creates the best experience for our customers. With Alterna CX, we decreased first response time by 70%, closed the loop with 96% of NPS detractors and achieved 30pts growth in NPS.”

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Vipul Kothari
Sr. Manager Customer Experience | Sharekhan, by BNP Paribas

Trusted By Top Brands Around The Globe

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Terms & Conditions
What is included in Alterna CX’s 14-Day Free Trial
Analysis of your online customer reviews up to 2,000 pieces of feedback with ratings. Daily feedback streaming during free trial.
What will I get with this trial?

Your publicly accessible data will be scored with our machine learning models:  You will learn about the emotions of customers using your product or service. Examples include Joy, trust, anger and sadness .

Track trends in user sentiments across different categories in our dashboards.

Be informed of emerging issues or actions to take in your data such as complaints, questions or suggestions with our intent model 

You will be able to access the system for 14 days. 

Which languages are supported?
 We support more than 100 languages for text analytics. Feel free to choose multi-lingual data! The system will report back in English.
How can I access the results?
You will be able to access the system for 14 days. 
What kind of data do you need for this analysis?
Alterna CX’s ML algorithms will analyze the relationship between unstructured feedback and CX metrics to provide insights.
How can I upload my data?
With Alterna CX's ready integrations, the system will automatically pull the customer reviews and comments to the platform for scoring and analysis.
Is my data safe?
During free trial we process public data. Additionally, our Privacy Policy, found here, describes how we handle the information you provide to us.

Sign-Up for 14-day Free Trial