Game-Changing Experience Management Software
Choose Your Pricing Plan on a Monthly Basis
EXPLORE
$2,000*
- 2 Data set & Sources
Continuous data sets such as Social media, online reviews, tickets, NPS or CSAT data - 5,000 units of feedback
- Sentiment and Intent Analysis
- Ready Reports
- 1 Template Workflow
Score or Sentiment based notifications - E-mail support & Self Service Resources
- up to 10 users
GROW
$5,000*
- 5 Data set & Sources
Continuous data sets such as Social media, online reviews, tickets, NPS or CSAT data - 50,000 units of feedback
- Emotion Analysis and Industry Specific Text Analytics & Smart Topic
Supervised and Unsupervised models - Ready Reports
- 3 Templates Workflow
Score or Topic-based notifications - Designated CSM Monthly check-ins and SLA
- up to 100 users
ADVANCE
Contact Us
- Custom combination of Data set & Sources
Continuous data sets such as Social media, online reviews, tickets, NPS or CSAT data - Custom volume of feedback, scaling to millions of data
- Predictive and advanced text analytics
- Role-based and self-service reporting
- Custom Workflows
- Dedicated CSM & SLA
- Unlimited Users
* Valid for Annual payment contract
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Discover Alterna CX
| Capabilities and Services | Explore | Grow | Advance |
| Pricing | |||
| Monthly Subscription | $2,000 | $5,000 | Custom |
| Data set & Sources | |||
| Continuous data sets (Online reviews & ratings, tickets, NPS or CSAT data) | 2 | Up to 5 | Custom |
| Number of pieces of feedback | 5,000 | Up to 50,000 | Custom |
| AI models | |||
| Ongoing accuracy review by data scientists | ✔ | ✔ | ✔ |
| Sentiment & Intent Analysis | ✔ | ✔ | ✔ |
| Emotion Analysis | ✔ | ✔ | |
| Industry-Specific Text Analytics | Semantic Seed-word model | Supervised model | Supervised model |
| Smart Topic (Unsupervised) | ✔ | ✔ | |
| Key Driver Analysis | ✔ | ✔ | |
| Predictive Score Simulator (NPS, Ratings, etc) | ✔ | ||
| Adding custom topics | ✔ | ||
| Automated Translation | 2 | Up to 3 | Up to 10 |
| Import & Export Data | |||
| Basic Integrations (Email, Manual or API) | ✔ | ✔ | ✔ |
| Ready Integrations (Zendesk, Salesforce, Slack, etc) | Please see our integrations. | ||
| BI and Data Visualization Tools | ✔ | ✔ | |
| Robust Integrations with Key Systems of Records | ✔ | ||
| Attributes/non-CX Data enrichment | ✔ | ||
| Reports & Dashboard | |||
| Ready Reports | ✔ | ✔ | ✔ |
| SMART KPI/Automated NPS & CSAT | ✔ | ✔ | ✔ |
| Role-Based Reporting | ✔ | ||
| Custom Dashboards and Self-Service Reporting | ✔ | ||
| Users | |||
| User | 10 | Up to 100 | Unlimited |
| SSO & Identity Management | ✔ | ||
| Action & Workflow | |||
| Workflow | 1 Template | 3 Templates | 10 Templates |
| Role based email notifications | ✔ | ✔ | ✔ |
| Customer Success & Support | |||
| Onboarding | 30 min Call | 2 Hours Training | 2 Hours Training |
| Success | Self-Service Resources | Monthly Check-ins with designated CSM | Dedicated CSM |
| Support | E-mail Support | SLA (24 hours) | SLA (24 Hours) |
Survey Management
Basic Survey Program FREE
2 Ready Surveys (NPS or CSAT)
- No integrations & Ready URLs
- Score based and open ended survey questions
Transactional Survey Program $1500
Transactional Survey Management (NPS, CSAT)
- Up to 5 transactions
- Up to 2 Survey channels (SMS, email, website, app)
- Branding, Quota Management, Multilingual, Journey based survey
Existing Survey Programs
Send out your open ended survey answers to Alterna CX's text analytics solutions
- Medallia
- Qualtrics
- Inmoment
(Grow or Advance Only)
Need a custom combination of features? 
and discuss your needs with our helpful experts.
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Some FAQ's
How are you different from competitors?
We are a leading experience management software company, among the top 3% of vendors globally recognized by Gartner. Our contextual ML gives you specific insights that can drive action to improve CX. Competitors use general basic text analytics models and surface high-level themes that require manual deep dives to get to action.
How do you justify your pricing?
We are cheaper than adding a headcount. Our solution is a replacement for a lot of manual efforts (i.e., deep dive reporting, manually tagging, etc.) that you end up hiring people to accomplish.
What is non-CX data?
Non-CX data is usually operational or transactional data passed with each piece of customer feedback. For example, a customer's location, products bought, or the customer care agent they spoke to. We also call it an attribute or metadata.
What is your term of the contract?
Our contracts are either done on a monthly-rolling basis or on annual contract terms. The prices on this page are valid for annual contract terms.
Is my data safe?
Our Privacy Policy, found here, describes how we handle the information you provide to us.
What are the use cases?
Our services had a significant impact on many large companies across different industries. To learn more about our results, you can visit our case study page.